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Warranty

Our quality promise to you


Spare Parts

The simplified order process for spare parts is through our online spare parts catalogue. This is constantly being expanded and updated.

Information for dealers: Our service employees will enable the extended dealer access function for you once we have manually checked your details.

my.krampe.de

Customer service

You can reach our customer service
at service@krampe.de or

by phone (Mon. - Fri., 8 a.m. - 4 p.m.)
on +49 2541 80 178-0

Warranty conditions Revised: January 2025

Dear Customer,

With the increasing number of Krampe vehicles on the road, the need for a reliable and efficient aftersales service is also growing. To avoid misunderstandings and to ensure everything runs smoothly for you, we have put together some important information. This will help you process your concerns correctly and quickly. Contact your dealer in the first instance and if they are unable to help you we are on hand to provide you and your dealer with direct assistance. Please have the vehicle identification number (VIN) of your Krampe vehicle to hand when reaching out to us.

Contact options:

Aftersales Portal

You can simply register via our Aftersales Portal and access various services, such as our spare parts catalogue. After we have checked your details, our dealers will be able to register machinery, create tickets or submit warranty claims. Following the manual check, it normally takes a day or two for the approval. If required, you can always request detailed warranty conditions from us.

Extended voluntary warranty conditions:

In addition to the statutory warranty, Krampe Fahrzeugbau GmbH offers a voluntary extension. This includes:

  • 3 years’ warranty on the entire vehicle.
  • 5 years’ warranty on hydraulic cylinders, axles, running gears, drawbars and trailer coupling.
  • 8 years’ warranty on the chassis frame against rust.

The extended voluntary warranty applies from the delivery date ex-factory and supplements statutory rights without replacing them. The extended voluntary warranty applies to all vehicles delivered after 01.01.2025.

Detailed conditions of the voluntary extension:

  • Chassis frame: We guarantee that the chassis frame of the Krampe vehicle does not rust through within 8 years. Rusting through occurs if rust fully penetrates the material. Surface rust caused by normal weathering, without affecting the structural integrity of the frame, is excluded from this warranty.
  • Axles and running gear: The axles and the running gear are covered for 5 years against structural damage, such as fractures, deformation or material failure, that occurs under normal operating conditions.
  • Hydraulic cylinders: We provide a 5-year warranty on hydraulic cylinders against material and manufacturing defects that cause leaks or malfunctions.
  • Electrical components: All electrical control components are covered for 3 years against failure due to material or manufacturing defects. Damage caused by improper handling, external influences (e.g., mechanical influences, humidity) or incorrect installation, are excluded from this warranty.
  • Drawbar and trailer coupling: The drawbar and trailer coupling are protected for 5 years against structural damage such as cracks and fractures. Surface corrosion that does not affect the structural integrity is excluded from this warranty.

Warranty exclusions

This voluntary warranty does not cover damage caused by:

  • Improper handling, misuse, extreme weather conditions (e.g., frost, floods, strong sunlight)
  • Accidents or improper installation or modifications
  • Wear to components such as brake linings, tyres, bearings, gaskets
  • Natural wear to components whose functionality is not impaired
  • Failure to perform regular maintenance
  • Non-compliance with the operating manual

We strongly recommend carefully reading and understanding the operating manual to guarantee proper use and maintenance.

We hope this information will be useful to you. If you have any other questions, do not hesitate to contact us. We would like to thank you for the trust you have placed in our products.

Kind regards,

Aftersales Team
Krampe Fahrzeugbau GmbH